Last updated: 8 November 2026

Refund Policy

Our work consists of tailored professional services. This policy explains how refund requests are handled.

Before work begins

If you cancel before agreed work has started, please contact us promptly. Any refundable amount will be considered based on the written project agreement and payment processing costs already incurred.

After work begins

Once research, planning, content production or campaign work has begun, fees for completed work and committed project stages are generally non-refundable. If a deliverable does not match the agreed scope, please tell us promptly so we can review the issue and, where appropriate, make reasonable revisions.

Platform outcomes

Marketplace decisions, store performance, advertising delivery and sales outcomes are outside our control. These outcomes alone do not create an entitlement to a refund.

How to request a review

Email sales@hainanfengtrade.com with your project reference, payment details and a clear description of the issue. We will review the request against the agreed project scope and respond as soon as reasonably possible.

Project-specific terms

If a written proposal, invoice or service agreement contains refund terms for your project, those terms apply where they differ from this general policy.